Amazon MP3 Download Woes

This was written on day 0 of the publicly accessible Amazon MP3

Before reading this, anyone who stumbles upon this post searching for Mac Amazon MP3 Download Problems:

1) Quit Amazon MP3 Downloader
2) Remove the file ~/Library/Application Support/Amazon/MP3 Downloader/DownloadQueue.amz
3) Call 1-888 802-3083, tell them you can’t download your music and have them make the tracks available for download again
4) Download the amz file from “Your Media Library” (It’s in your account page under “Where’s my stuff?”)
5) Open the amz files and hopefully they will re-download

When I perused the Amazon Mp3 Store, I was very excited to see all they had to offer. I thought, great iTunes now has a decent competitor. As much as I love Apple products, I was going to use this service because it’s got a lot of things going for them; 256 bitrate, most songs are US$.89 to .99, and DRM free!

I downloaded their downloader (sic) and purchased an album through 1-click. After agreeing to their license agreement; no lending, no sharing, no showing other people, no humming the tune afterwards, don’t export this song to a country that is currently an enemy combatant of the United States, hail Amazon as your personal lord and savior, yada yada I was given an amz file. Bundled within this little encrypted text file is your order. The Amazon MP3 Downloader would interpret this and download the correct songs for you.

I opened the file and I was presented with the list of songs to be downloaded. Track 1… Downloading… Failed to connect… Track 2 Downloading… Failed to connect….

From the office… failure. This is clearly no HTTP/HTTPS app or else, my credentials for the firewall would have let me through, as in the case of the iTunes Store.

I get home and try the downloader again. Each track attempts to retry the download, all error out saying that it’s no longer available. I called up the Amazon MP3 customer support number, given to me from a lovely lady named Subrimani at the main customer service line.

A pimply faced youth, who assumed I had windows, instructed me to retry the downloads after he re-enabled the songs on his end. Apparently, they were all marked as already downloaded. No dice. I was lead to something called “Your Media Library” where I downloaded yet another amz file for the first track of the album. Upon opening the file, it disappeared and the Amazon MP3 Downloader popped up bitching about unavailability.

Confused, the customer service rep put me on hold. I surreptitiously downloaded all of the amz files just in case they were locked down again. Returning to the line, the PFY said to “uninstall the application from Add/Remove Programs, clear my browser cache, and restart my computer”. Not divulging my Mac status, I complied the best way I could knowing full well it would not work. I did not work.

I was then instructed to use another machine. As I fired up Parallels, I removed the Amazon MP3 Downloader.app, its preference file, and folder in the ‘Application Support’. Whilst downloading from direct links to mp3s in Windows XP, I took my leave of the customer service, cursing his powers of troubleshooting.

For my own edification and curiosity, I opened the amz files and was able to successfully download the MP3s in the Amazon MP3 Downloader.

STRIKE 1 – AMAZON PLEASE CONFIRM THE DOWNLOAD BEFORE MARKING IT DOWNLOADED IN YOUR SYSTEM
STRIKE 2 – AMAZON, TEACH YOUR CUSTOMER SERVICE REPRESENTATIVES TO ASK WHAT PLATFORM THE CUSTOMER IS USING

2 comments

  1. Hadi says:

    Thanks for the heads up… I was just about to have a go but I think I will give it a couple of weeks till they sort it out!

    Ciao,
    Hadi

  2. Had the exact same problem as you. I called them, had them reset my download, but this time avoided the Amazon Downloader and used the option to download the MP3 directly. Works much better that way for me.

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